Need help finding the correct software, reporting a broken download or correcting receiver information? Send us the details and we will review the request.
Software and Download Support
We can help with:
- Finding the correct software page for a MediaStar receiver model.
- Broken, unavailable or incomplete download records.
- Incorrect product, version, date or file information.
- Website navigation or download-flow problems.
- Requests to review a newly released MediaStar software file.
What to Include
For faster troubleshooting, include the receiver model, the software filename or version, and a short description of the problem. A screenshot of an on-screen error can also be useful.
Distribution and Re-sharing Questions
MediaStar software files in the public download library are intended for free distribution for compatible receivers. If you operate a service center, reseller website or software archive and need clarification about redistribution, contact us at info@ms-download.com. The general rules are also available in our Download Policy.
Business and Media Inquiries
For partnerships, distribution coordination, advertising matters or other professional inquiries, use the same support email and include a clear subject line so the request can be routed correctly.